BTC Library
Funeral Service Program
Library Services
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Funeral Service eBook Selection
Funeral Home Customer Service A-Z by ISBN: 9781879651449Publication Date: 2005-04-01From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Parting Ways by ISBN: 9780520251083Publication Date: 2011-04-10Parting Ways explores the emergence of new end-of-life rituals in America that celebrate the dying and reinvent the roles of family and community at the deathbed. Denise Carson contrasts her father's passing in the 1980s, governed by the structures of institutionalized death, with her mother's death some two decades later. Carson's moving account of her mother's dying at home vividly portrays a ceremonial farewell known as a living wake, showing how it closed the gap between social and biological death while opening the door for family and friends to reminisce with her mother. Carson also investigates a variety of solutions--living funerals, oral ethical wills, and home funerals--that revise the impending death scenario. Integrating the profoundly personal with the objectively historical, Parting Ways calls for an "end of life revolution" to change the way of death in America.
Relevant Databases
- Career and Technical Education (ProQuest) This link opens in a new window
The Career & Technical Education Database is the definitive source for vocational information. The database includes over 790 titles, with more than 700 available in full text of trade journals, scholarly journals and magazines. Research any technical topic, including computing science, healthcare, building trades, auto mechanics, sales and retail, accounting, graphic design, and photography. Agricultural Research, Computer Technology Review, Law & Order, Nutrition and Food Science, and Printed Circuit Design are just a few of the titles available in the Career & Technical Education Database.
- eBook Central Career and Technical Education Collection (ProQuest) This link opens in a new window
This link opens in a new window
Read entire books and textbooks online for a wide range of career and technical education subject areas and some classic fiction. You can add favorites to your Bookshelf, search within texts to find the key terms you need, and highlight the text. You can also download or print out individual pages or chapters.
